Refund and Returns Policy

Refund & Returns Policy

At Uno Ecom Inc, customer satisfaction is our top priority. If you are not entirely happy with your purchase, we’re here to help. Please review our refund and return policy below.

1. Return Window

You may return most items within 30 days of delivery for a refund, exchange, or store credit.
For international orders, the return window is 45 days to accommodate longer shipping times.

2. Eligibility Criteria

To qualify for a return:

The item must be unused and in its original condition.
It must be in the original packaging with all tags, labels, and accessories intact.
Skincare and beauty items must be sealed and unopened.

Non-returnable items include:

Final-sale or clearance items
Personalized, intimate, or perishable products

3. Return Options

You can choose from:

Full refund to your original payment method
Exchange for the same or a similar item
Store credit for future purchases

4. Return Shipping

We offer free return shipping on exchanges or when store credit is selected.
If you request a refund to your original payment method, the return shipping cost may be deducted unless the return is due to our error or a defective product.

5. How to Initiate a Return

Contact us at info@unoecominc.com with your order number and reason for return.
We’ll provide a return label if your item qualifies.
Package the item securely and attach the return label.
Ship it back using the designated courier.
Once received and inspected, your refund or exchange will be processed within 14 days.

6. Refund Timeline

Refunds are processed within 7–14 business days of receiving the returned item.
Exchanges or store credit will be issued immediately after the return is approved.

7. Inspection and Condition

All returned items are inspected:

Items that are used, damaged, or missing parts may not be eligible for a full refund.
A restocking fee may apply in certain cases.
We may decline returns that show signs of excessive wear or misuse.

8. Fair Use Policy

We monitor return activity for abuse.

Excessive or suspicious returns may result in denial of future return requests or suspension of account privileges.

9. International Returns

Returns are accepted up to 45 days for international orders.
Original shipping costs are non-refundable unless the item is defective or incorrect.

10. Updates and Changes

We may update this Refund and Returns Policy at any time. Updates will be reflected by a new “Effective Date” at the top of this page. Continued use of our website after any changes indicates your acceptance of the updated policy.